Frequently
asked questions
What are the after hours service operating hours?
Monday - Friday 6pm-10pm
Saturday, Sunday, and Public Holidays Midday - 4pm
Is my area covered?
Locations supported during this pilot program include the local government areas of:
Ballarat Goldfields
Geelong Otway
Great South Coast
Wimmera Grampians
Can I call even if I do not have a regular GP?
Yes, the service is available to all community members within the specified local government areas and postcodes.
How long will it take before I can expect to see a GP?
When you reach the After-Hours service, you can anticipate that you will be consulted within an hour of calling the After-Hours service.
Type of GP health care service and advice:
The GP will consult with you for the detection, treatment or management of an illness, injury, medical condition or related symptom. The medical consultation may involve the use of prescribed medications, diagnostics or therapy, conventional or alternative.
Please note: NO medications for addiction will be prescribed by this service.
Will my consultation details/results be sent to my regular GP?
Yes, patients can consent for their record from the consultation be shared with their regular GP. Intu HealthCare ensures referred patients receive clinically/medically appropriate care by making ourselves available to local GPs providing follow up consultations on diagnosis and treatment, when requested.
How Intu HealthCare will help you:
Our friendly staff will answer all calls, requesting your details and symptoms. These details are then passed on to our on-call doctor to consult, treating current presenting symptoms, when it is not an emergency. Our system records the duration of the call as well as the time the doctor completed the call.
If your symptoms become worse, please phone again so our operators can suggest an alternative course of action. Should we experience any unforeseen delays our staff will attempt to contact you.
Intu HealthCare provides a post consultation survey that allows you to provide feedback on the service. The surveys provide a targeted response to your experience with the consultation, GP, referral pathway, likelihood of engaging with the service in the future, referring family and friends, improvement ideas and free text option for additional comments.
Feedback is essential for the service to ensure that we continue to improve our service, providing quality health care outcomes and advice.
How my personal information will be managed:
The doctors engaged assess any concerns or issues regarding patient safety, clinical need, preference, and appropriateness of telehealth consultations.
Privacy and confidentiality are essential to the culturally appropriate practices we offer.
Your medical records are a confidential document. Intu HealthCare adhere to all required standards, frameworks, and guidelines for information sharing. These include but are not limited to Australian College of Rural and Remote Medicine (ACRRM), Royal Australian College of General Practitioners (RACGP) and Royal Australasian College of Physicians (RACP), Privacy Act 1988.
Who is Intu HealthCare?
Intu HealthCare was established from a desire to contribute more to the health and wellbeing of the communities we support.
Intu HealthCare provides healthcare and wellness services that are accessible, providing improved health outcomes and wellness for everyone.
Intu HealthCare provides GP-led low acuity care by Practitioners with real-world experience with the expertise, skills, knowledge, and qualifications necessary to provide the best care for the diverse communities, facilities, and private enterprises we support.